Privacy Policy

Zoay Consulting ltd. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.zoay.co.uk or contact us. We act as the Data Controller for the personal data we collect.

Information We Collect

When you use our website, we may collect the following information:

‍Personal Information you provide: such as your name, email address, phone number, job title, and company name when you submit a contact form or request information.
‍Basic technical data: including your IP address, browser type, and pages visited(collected automatically through cookies or analytics tools). We do not collect sensitive personal data through our website.

We do not collect sensitive personal data through our website.

Legal Bases for Processing

We process personal data only when we have a lawful basisto do so under the UK GDPR and Data Protection Act 2018. These may include:

Consent: when you provide your details through a contact form or sign up to receive communications from us.
Legitimate Interests: to respond to your inquiries, improve our services, and operate our website effectively.
Legal Obligations: to comply with applicable laws and regulations.

How We Use Your Information

We use your personal data to:

Respond to your inquiries and provide requested services.
Communicate with you about our services and updates (if you have opted in).
Improve our website and services.
Comply with legal or regulatory requirements.

We will not use your personal data for purposes unrelated to these activities without your consent.

Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

Trusted service providers (such as website hosting, email services, or analytics providers) who process data on our behalf under strict confidentiality agreements.
Legal authorities where required by law or to protect our rights.

Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typically, this means we will retain contact form submissions for up to 6 months unless a longer retention period is required by law.

Your Rights

Under the UK GDPR, you have the following rights:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data (“right to be forgotten”).
The right to restrict or object to certain types of processing.
The right to withdraw consent at any time (where processing is based on consent).
The right to data portability(in certain circumstances).

To exercise your rights, please contact us at info@zoay.co.uk. We will respond within one month as required by law.

Cookies and Tracking

Our website may use cookies or analytics tools to understand usage patterns and improve performance. You can control cookies through your browser settings.

International Transfers

We generally store and process personal data within the UK or EEA. If data is transferred outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those third parties.

Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.”

Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us:
‍
‍Zoay Consulting ltd.
Email: info@zoay.co.uk
‍
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.